The following list shows the authorized persons (Service Application Administrators - SAAs) in your company. Below you will find a detailed explanation of the rights and responsibilities of an SAA.

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Authorized persons / Service Application Administrator (SAA)
A Service Application Administrator (SAA) is a person authorized by the respective service provider who is responsible for managing users and their access rights.

The tasks of the SAAs include:

• Administration and maintenance of user lists (own company and responsible third parties, e.g. property managers) as well as user access rights
• Immediate notification of users who are to be deactivated
• Requesting one-time tokens via the help desk if users need to set up their two-factor authentication access again (e.g., for a new smartphone)

Rights of SAAs

• SAAs can create new users and adjust existing user rights

What does this mean for you?

• If you require permissions or need to make changes to your access, please contact one of the authorized persons (SAAs) listed above directly.
• Normal users cannot initiate changes – please contact your responsible SAAs only.
• Please do not send an email to the helpdesk, as it will be rejected.

Process for designating new or deleting existing SAAs
If a service provider wishes to designate new SAAs or change existing ones, this is done through a formal process:

1. The service provider fills out the new SAA declaration and sends it signed by email to the helpdesk (helpdesk@2ig.support). If current SAAs are to be removed, this can be done by sending an email to the helpdesk (helpdesk@2ig.support) using a current SAA.
2. Once the change has been successfully verified, it is stored in the system.